Generate AER & ESC-compliant customer communications in minutes — at scale
Twistelion automates the creation and delivery of regulatory notices — price changes, hardship, life support, solar export and best-offer letters. Replace manual mail merges and risky templates with a secure, audit-ready pipeline that saves teams weeks of work per campaign.
Why retailers are exploring Twistelion
- One source of truth — centralised, versioned templates aligned to regulatory rules.
- Predictable execution — one upload, one click, audit-ready outputs every time.
- Secure by design — tenant isolation, encryption and optional Australian data residency.
The problem — compliance communications are slow, error-prone and expensive
❌ Manual document creation is error-prone
Retailers rely on Word templates, mail merges and spreadsheets. A small template or mapping error can trigger regulatory scrutiny or customer complaints.
❌ Campaigns become operational crises
Teams spend days validating templates, merging data, generating PDFs and fixing formatting issues — each campaign is high-risk and high-effort.
❌ Costs scale linearly with volume
More notices means more manual effort — and more contractors. Costs spiral at scale.
❌ Comms must follow changing rules
AER & ESC requirements evolve — maintaining dozens of templates across teams causes silent compliance drift.
Twistelion fixes this by making compliance communications predictable, fast and audit-ready.
The solution — instant, compliant communications at scale
Twistelion replaces manual processes with an automated pipeline: centralised templates, automatic data mapping, bulk generation and delivery options — all with full audit trails.
Centralised Template Library
Create, review and version templates that are aligned to AER & ESC rules — no more template drift.
CSV Upload & Auto-Mapping
Upload a CSV and Twistelion maps fields intelligently to placeholders. Validate instantly before generation.
Bulk PDF/HTML Generation
Generate thousands of personalised documents with consistent formatting and compliance checks.
Delivery & Reconciliation
ZIP exports, webhook hooks, SFTP delivery and a manifest for downstream reconciliation.
Audit & Run History
Full run logs: who executed what, inputs used, outputs generated, and a compliance statement per document.
Tenant Security & Controls
Role-based access, SSO ready, customer-managed keys and Australian data residency options.
Key features that matter
Features designed specifically to remove the pain from compliance communications and scale with your business.
Policy-aware templates
Templates can include conditional logic and policy metadata so outputs always match regulator language.
Preview & QA tools
Instant document preview and batch QA to catch formatting or mapping issues before export.
Developer API
APIs for automation and integration — trigger runs programmatically, retrieve manifests and stream outputs.
Flexible exports
PDF, HTML, CSV manifest, ZIP packages, or direct SFTP/webhook delivery.
Zero-data retention mode
Process → generate → auto-delete for retailers requiring no persistent storage of inputs.
Compliance dashboard
Quickly see run history, failed rows, compliance checks, and approvals in one pane.
Cost & ROI — proven 70–90% reduction in operational effort
⚡ Efficiency
1 hour of setup = 100,000+ personalised documents (load tested). Retailers report saving multiple FTE weeks per major campaign.
💰 Cost Reduction
Cut contractor and operations spend. Communications become a repeatable fixed-cost workflow rather than a project.
🛡️ Risk Reduction
Policy-driven templates eliminate silent compliance drift and reduce regulatory exposure.
📈 Scales Effortlessly
Performance scales with throughput — modest infrastructure for large volume runs.
Data protection — enterprise-grade security & Australian residency
Built for sensitive customer data: encryption at-rest & in-transit, role-based access, and options for Australian data residency.
🇦🇺 Australian Data Residency
Production data stored and processed in Australia (available as an option for each tenant).
🔐 Encryption Everywhere
AES-256 at rest and TLS 1.2+ in transit. Customer-managed keys available for higher assurance.
🔎 Full Auditability
Detailed run logs and tamper-evident audit trails for regulatory review.
🚫 Zero-data retention
Optional mode that processes and deletes inputs immediately after generation for maximum privacy.
Frequently asked questions
Request early access / demo
Sign up for an early-access slot and we’ll run a tailored walkthrough showing how we handle your templates and data. Demo slots available across AU timezones.